Lilong ’s "Five-Star" National Commodities After-Sale Service Certified as Qualified

  
 

Wuxi Tianyi Electrical Appliance Manufacturing Co., Ltd. a subsidiary of Lilong company has successfully passed the five-star service certification of the national standard "Evaluation system for after-sales service of commodity". It has also won the honorary title of "Top Ten Units in the National After-Sale Service Industry" together with Jiangsu Hongdou Industrial Co., Ltd., Qingdao Haier Air Conditioning Electronics Co., Ltd., Midea Group, Heilan Home Co., Ltd., Hangzhou Panasonic Household Electric Appliances Co., Ltd. and Zhuhai Gree Electrical Appliance Co., Ltd. and other companies.

The national standard "Evaluation system for after-sales service of commodity" (GB/T 27922) was issued by the General Administration of Quality Supervision, Inspection and Quarantine and the National Standardization Management Committee on December 30, 2011, and was formally implemented on February 1, 2012. This measure has a far-reaching impact on the followings: promoting the continuous improvement of after-sales service work and service quality of enterprises throughout the country, stimulating domestic demand and booming the market, driving mutual progress between Chinese service and Chinese manufacturing, accelerating the formation of new momentum for service economy development, and pushing economic transformation and upgrading and overall social progress.

There is a golden triangle theory for service industry management: any valuable professional service enterprise must have three elements, namely, a set of perfect service strategy; a group of service personnel who can serve customers meticulously and have good quality; and a service organization which is not only suitable for market needs, but also strictly managed.

As a model enterprise of high-quality service in the far infrared spectrum industry, Lilong has insisted on taking customers as the core since its inception, and created a service triangle framework consisting of service strategy, service personnel and service organization. With the steady development of the company, Lillon officially launched the star service certification at the end of 2018 in order to better serve the majority of consumers, further improve the service system, and consolidate the work of total quality management and service innovation.

The company continuously strengthens investment, management and training, builds "service golden triangle" through ISO management system and after-sales service evaluation system, and improves the professional level of internal operation of enterprises with professional strength. We set up a "green service channel" for emergency customers, open on site service, and build a benchmark model for the health industry; start professional teams to customize the personalized needs of customers, so that consumers are willing to choose more professional and intimate high-quality customer service of Lilong.

The acquisition of five-star service certification is a high recognition for Lilong's service system, and will play a positive role in promoting service innovation in the future. At the same time, it can effectively enhance the enterprise brand image, win more loyal customers for Lilong, thereby enhancing the market share of Lilong products, and laying a solid foundation for the realization of Lilong's strategic objectives.